General Terms and Conditions of Contract for the Sale of Products on the Website

These General Terms and Conditions of Contract govern the purchase of products on the website laboratoriolagufa.it (hereinafter referred to as the Site), by users of the Site (hereinafter referred to as the Customer or User) and are valid between Laboratorio La Gufa di Giuliana Gremo (hereinafter also referred to as Laboratorio La Gufa) and the Customer/User.

1. Owner of the Site, Contents, and Service
The owner of the website laboratoriolagufa.it is Laboratorio La Gufa di Giuliana Gremo, located at San Secondo di Pinerolo – TO, Via della Repubblica, 42, VAT number 11785490019, email info@laboratoriolagufa.it; PEC lagufa@pec.it, registered with the Chamber of Commerce of Turin under number REA TO – 1306666.

2. Products for Sale on the Site
On the website laboratoriolagufa.it, it is possible to purchase waxed cloths, in various sizes, for food preservation.
The waxed cloths are available in two types: with organic cotton coated with a mixture of beeswax, extra virgin olive oil, and pine resin; and with organic cotton coated with a mixture of vegetable wax, coconut oil, and pine resin. Each cloth can be rinsed and reused after use.
The cloths can be used to wrap bread, sandwiches, hard cheeses, fruits, and vegetables, and to cover bowls, jars, baking trays, and other containers.
The product is not suitable for contact with raw meat and fish or oily foods. The cloth cannot be used in the oven, microwave, washing machine, or dishwasher.
The product can only be washed with cold water and mild detergents.

3. How to Purchase the Cloths
Purchases are reserved for private users of legal age. No registration is required to make purchases on the Site.
In the dedicated section of the Site, the products for sale are displayed with their respective descriptions. By clicking on the ADD TO CART button, the product will be added to the cart.
To complete the purchase, click on the cart icon at the top right of the screen.
The relevant page will open, where you can check the products added, the total price, shipping costs, and enter any promotional code.
By clicking on the PROCEED TO CHECKOUT button, the CHECKOUT page will open, where you can fill in the form with personal data and the billing and delivery address. The User can then choose to pay with PayPal, credit/debit card (Stripe), bank transfer, or Satispay and, after filling in the payment details, accepting the privacy policy and general terms and conditions, click on PLACE ORDER to submit the order.
The purchase procedure is very intuitive, but if you have any doubts, send us an email at info@laboratoriolagufa.it and we will be happy to assist you.

4. Payment Methods
After selecting the payment channel PayPal, credit/debit card (Stripe), or Satispay, the Customer will be redirected outside the Site to the respective payment processors’ pages, where they can complete the transaction. The transaction will be managed by the individual payment platforms and will occur without the User’s banking data being visible to the payment recipient.
Subsequently, the system will send the Customer an email to the address provided during purchase, containing the order confirmation, a summary of the products purchased, the amount paid (including shipping costs), the payment method used, and a copy of the terms and conditions of sale.
If choosing payment by bank transfer, the Customer must make the payment through their banking channels, to the coordinates provided in the order confirmation email, within 7 days of receiving the confirmation email.

5. Prices and Shipping Costs
For each product, the related price, including VAT, is indicated in the dedicated sections of the Site. The shipping costs, for each order, are borne by the Customer and amount to:
€4.90 within Italy, excluding islands
€7.20 for the islands (Italy)
€9.90 within Europe (excluding Cyprus and Malta).

The delivery service is available within Europe (excluding Cyprus and Malta).

6. Invoicing
If requested by the User during the purchase, an invoice will be issued upon receipt of payment. If an invoice is not issued, a receipt will be sent along with the shipped goods.

7. Conclusion of the Contract
The available languages for the conclusion of the contract are Italian or English. The sales contract, which will be kept in Laboratorio La Gufa’s archives for a maximum of 10 years, is considered concluded upon sending the order confirmation email by Laboratorio La Gufa to the Customer (as indicated in point 4), containing a summary of the products purchased, the price, shipping costs, delivery address, and a copy of the terms and conditions of sale.
In the case of payment by bank transfer, the order will remain pending for 7 days, within which the payment must be made. After 7 days from the order confirmation email, without payment, the order will be deemed revoked and Laboratorio La Gufa will not be obliged to ship the unpaid goods. Please check your email to avoid losing your order!
Laboratorio La Gufa reserves the right not to process orders that are incomplete or incorrect in the registered data.

8. Shipping
The ordered goods are shipped by courier.
Once the order is confirmed, Laboratorio La Gufa will prepare the shipment and deliver the goods to the courier within 2/3 working days (working days are Monday to Friday). If the ordered product is not available, Laboratorio La Gufa will promptly inform the Customer and proceed with the refund of the paid amount, using the same payment method used.
It is possible to track the shipment with the code that will be sent via email by Laboratorio La Gufa or the appointed courier to the Customer after the goods are shipped.

9. Delivery to the Customer
The ordered products will be delivered to the Customer within a maximum of 4 working days from the courier’s receipt of the package.
Delivery times are indicative and not mandatory; however, Laboratorio La Gufa and its suppliers will always do their best to comply with them. In case of extraordinary events, Laboratorio La Gufa will promptly inform the Customer of any delays in delivery. Upon delivery of the package by the courier, the Customer must check its integrity. If the package is visibly damaged or tampered with, the Customer can accept it with reservation or reject it, indicating the reason to the courier. Subsequently, the Customer must promptly inform Laboratorio La Gufa via email about their decision. In case of returning the package or damaged goods, the Customer will receive, within 14 days of return, an intact item identical to the one already ordered if available or, alternatively, a refund of the amount paid. If you have any doubts, write to us at info@laboratoriolagufa.it, we will be happy to assist you.

10. User’s Right of Withdrawal
For online purchases, the Customer has the right to withdraw within 14 days of receiving the goods. This means that upon receipt of the goods, the Customer has the right to return them, at their own expense, to Laboratorio La Gufa within 14 days from the day the package arrived at its destination, without having to provide any reason.
To exercise the right of withdrawal, the Customer must explicitly communicate it via email (info@laboratoriolagufa.it) or PEC (lagufa@pec.it).
The Customer may also use the following form (its use is not mandatory):

Template Withdrawal Letter
To: Laboratorio La Gufa
Email: info@laboratoriolagufa.it
SUBJECT: withdrawal from the sales contract no. ……………………… of …………… The undersigned ………………………………………….. email:……………………………………………….. with this letter, communicates the withdrawal from the sales contract mentioned above concluded on …………………….. The purchased product was received on ………………………… and will be returned at my expense, within 14 days from receipt of this notice. I request that the amount paid by me, equal to € ……………………………….. be refunded to me within the same period, via the following method …………………………………………. (bank transfer; credit card refund, etc.) Best regards.
Date ………… Signature …………………………

The goods must be returned intact, unused, in the original closed and unopened packaging, complete in all its parts. Laboratorio La Gufa reserves the right to verify the integrity of the returned goods and their non-use before refunding the Customer, within a maximum period of 14 days from the return of the goods. To exercise the right of withdrawal and obtain a refund, it is essential that the packaging in which the product is closed and sealed has not been opened and the product has not been used or handled, for hygiene reasons, as they are products intended for contact with food. Returning a used product or with opened packaging does not entitle the Customer to a refund. The goods must be returned to the headquarters of Laboratorio La Gufa di Giuliana Gremo (10060) San Secondo di Pinerolo – TO, Via della Repubblica, 42, with shipping costs borne by the Customer.

11. Legal Warranty of Conformity
If within 14 days of purchase, the product breaks due to a manufacturing defect or presents a malfunction, also due to a manufacturing defect, Laboratorio La Gufa will repair it or, if not possible, replace it at no cost to the Customer. Breakages or malfunctions caused by improper use of the product or its tampering by the Customer are not covered by the warranty. Breakages or color alterations or other defects caused by normal wear, use of corrosive substances, alcoholic or inappropriate substances for the maintenance and cleaning of the product are not covered by the warranty.
The manufacturing defect must be reported to Laboratorio La Gufa, along with a photograph documenting the defect, within 2 days of discovery, via email (info@laboratoriolagufa.it) or PEC (lagufa@pec.it), under penalty of warranty forfeiture. After sending the notification, the product must be returned to the headquarters of Laboratorio La Gufa di Giuliana Gremo (10060) San Secondo di Pinerolo – TO, Via della Repubblica, 42.
Laboratorio La Gufa will repair or replace the item within 14 days of receipt.

12. Limitation of Liability
Laboratorio La Gufa is not liable for service disruptions due to force majeure or fortuitous events, even if caused by malfunctions and internet network failures. Laboratorio La Gufa is not liable for breakages, color alterations, or stains on a product due to normal wear or normal use.

13. Complaints and Information
For complaints and information, the email address info@laboratoriolagufa.it is active.

14. Applicable Law
These General Terms and Conditions of Contract are valid in Italy and are governed by Italian law, particularly by the Consumer Code (Legislative Decree 206/2005), the E-Commerce Law (Legislative Decree 70/2003), and any other applicable Italian laws.

15. Competent Court
For any disputes that may arise concerning the execution or interpretation of this contract, Italian law as indicated above will apply, and the competent court will be determined based on the Customer’s residence, in accordance with the relevant provisions of the Consumer Code. The European Commission has introduced an online platform for consumer dispute resolution. This platform is fully operational and accessible online (http://ec.europa.eu/consumers/odr).

16. Amendments to the General Terms and Conditions of Contract
Laboratorio La Gufa may modify these contract terms at any time without notice and therefore recommends that its Customers always read the General Terms and Conditions of Contract before making a purchase.

17. Processing of Personal Data
The information on the processing of personal data is available on this site on the Privacy Policy page. It is expected that the Customer reads and accepts the information on the processing of personal data before making a purchase.

Last modification: July 2024

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