F.A.Q.

Frequently Asked Questions

Usage and Care

How do I wash it?

Simply rinse it under the tap with cold water; if needed, you can use mild soap, like Marseille soap, and gently scrub with a sponge. You can let it air dry on the dish rack or, if you need it immediately, pat it dry with a kitchen towel.

How long does it last?

Pellina lasts a long time; just follow a few maintenance instructions, and you can use it for more than a year.

Does it absorb odors?
No, but if you wrap particularly odorous foods (onion, cheese), we recommend removing residue with mild soap, gently scrubbing with a sponge.
Where do I store it?
You can put it back in its packaging or store it in a drawer or cloth bag, away from heat sources and dust.
How do I know when it's no longer good?
Pellina is worn out when it no longer sticks and when you notice it has become lighter.
Where do I dispose of it?
Pellina is made only of natural materials, so you can throw it in organic waste, but it’s always better to check with your local council first!
Can I give it a second life?
Yes, you can cut it into strips, crumple it up and use it as kindling, or make it into parcel ties!
What can't I wrap?
Pellina is not suitable for wrapping raw meat and fish, soft cheeses, and particularly oily foods. Do not cover trays or hot foods, but wait for them to cool down.

Pellina Veg

Is Pellina Veg comparable to one made with beeswax?
Pellina Veg is made with Candelilla wax, a vegetable wax that has different chemical-physical characteristics from beeswax, such as a higher melting point. Therefore, it may appear more rigid at first use; just warm it up a little more with your hands, and it will perform like one made with beeswax.
Is it Vegan certified?
Not yet, but it’s a matter of formality; this product is made by excluding any substance of animal origin at every stage of its production.

Which size should I choose?

A small guide to help you choose the right size for you!
PellinaPerfect for…PackVeg Version
40*40 cmLarge bowls, large vegetables, bread, serving dishesLYes
30*30 cmMedium bowls, cheese, sandwiches, vegetablesL/M/SYes, only in Pack L
20*20 cmSmall portions, snacks, cut fruit, half onion, small bowlsL/SYes, only in Pack L
45*50 cmBaking trays, large bread loavesXL
Rotolo 35*100 cmCut to the size you need!RollYes
Small resealable bagSandwiches, nuts, cookiesBag SNo
Medium resealable bagBread, saladBag MNo

Where can I purchase it?

You can pick up your Pellina directly from our laboratory in San Secondo di Pinerolo (TO), find the nearest retailer to you, buy from our online shop or stay updated through our newsletter on which markets we attend, so we can meet in person!

Orders, Shipping, and Returns

Can I customize my order?

We love the idea of a Pellina made just for you, and if possible, we’ll accommodate! We’ve created a page specifically for customizations; you can find it here.

How is my purchase packaged?
Our packaging is made from crushed corn, derived from maize processing residues. Crushed corn paper is biodegradable, FSC certified, and contains 40% post-consumer recycled content. Depending on whether it’s one or more packages, we choose a bag or a box, always in FSC cardboard. For packaging, we use fabric scraps from our production.
How much does shipping cost?

Shipping costs 4.90 euros within Italy (7.20 euros for Sicily, Sardinia), 9.90 euros within Europe (excluding Malta and Cyprus); preparation times are a maximum of 2-3 days and delivery takes 4 working days. Shipping is free for orders over 60 euros.

What payment methods do you accept?
We accept payments via PayPal, credit cards, Satispay, and bank transfer.
Can I return it?

We hope you are completely satisfied with your order; we put a lot of care into preparing your package, but to err is human! If you receive a product different from the one you ordered by mistake, we will arrange an exchange with another product or offer a refund based on the original payment method. You simply need to return the product with any accessories and packaging along with the original receipt within 14 days from the date of receiving the product. If it is simply a change of mind, the goods must be returned intact, unused, in the original closed and unopened packaging, complete in all its parts.
The products we sell are intended for use in contact with food, so for safety and hygiene reasons, we do not accept opened packages.
Every shipment has its environmental impact, so we will make sure everything is perfect!

You can find our Terms and Conditions of Sale.
For any other questions, you can contact us at [email protected].

For any further questions, you can contact us at the address [email protected]

Pellina is…

Eco-friendly

Conscious choice of companies we work with

Handcrafted

Lovingly handcrafted product

Safe

Product tested in laboratory
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🌱 Salva il tuo carrello per portare un tocco di natura in cucina! 🍃